Terms of service

Last updated: November 12, 2026

These Terms of Service apply to the Falisteena online store at falisteena.com. Falisteena operates this store using Shopify. Questions about these terms or an order can be sent to support@falisteena.com.

Using our store

You must be legally able to enter into a purchase agreement in your place of residence, or use the store with permission and supervision from a parent or legal guardian. Please provide accurate contact, billing and delivery information. You may not use the store for fraud, unlawful activity, infringement, malicious software or interference with its operation.

Products and descriptions

We aim to describe products clearly and accurately. Colors may appear different depending on lighting and your screen. Measurements are approximate unless stated otherwise. Photographs may show styling accessories; only the items expressly listed as included form part of your purchase. Read the product details, size information and care guidance before ordering.

We may update products, descriptions and availability. Material changes will not be applied retroactively to an accepted order without notifying you and offering an appropriate resolution.

Prices and payment

Prices are shown in US dollars unless a different currency is expressly displayed. Applicable taxes and shipping charges, if any, are shown at checkout before payment. A promotion applies only under its stated conditions. No discount or free gift is included unless expressly shown in the offer and your order.

Payments are processed through the payment methods available at checkout. Please do not send card numbers or other sensitive payment information to our support email.

Orders and corrections

After placing an order, you should receive an order confirmation by email. We may need to contact you about an incorrect address, suspected fraud, a stock issue or an obvious pricing error. We will not increase the amount charged for an existing order without your agreement. If we cannot fulfill an order, we will notify you and refund the amount paid for the canceled items and any corresponding delivery charges.

If you need to change or cancel an order, email us promptly with your order number. We will try to help before dispatch, but an order already being processed or shipped may be subject to our returns policy.

Delivery and returns

Our shipping policy explains delivery estimates, tracking and delays. Our returns and refunds policy explains return eligibility, postage and refunds. If we cannot ship within the time stated for your order, we will notify you and offer the choice of accepting a revised shipping date or canceling for a refund for the unshipped merchandise.

Privacy and communications

Our privacy policy explains how information is collected and used. We may contact you about an order or support request. Marketing emails are optional and include an unsubscribe option.

Website content and external links

Store content is owned by Falisteena or used with permission from its respective owners. You may use the website for personal shopping and reference. Please do not reproduce store content commercially without permission. Links to other websites do not mean that we control those websites; their own terms and privacy policies apply.

Problems, rights and changes

If a product or order has a problem, contact us so we can investigate and offer an appropriate resolution. Nothing in these terms excludes or limits rights, remedies or liabilities that cannot lawfully be excluded or limited under applicable consumer protection laws.

We may update these terms for future use of the store. The version in effect when you place an order applies to that order unless you agree otherwise or the law requires a change. For questions or complaints, email support@falisteena.com.