Shipping policy

Last updated: November 12, 2026

Delivery destinations and charges

Our initial delivery service is for the contiguous United States. Available delivery options and any charges are displayed at checkout before you pay. We do not currently offer expedited or international delivery. If your location is not offered at checkout, please contact us before ordering.

Processing and estimated delivery

For the Cloud Puffy Travel Organizer, allow an estimated 1–3 business days for order processing and an estimated 7–15 business days for delivery after dispatch. Business days exclude weekends and public holidays. These are estimates rather than guaranteed arrival dates; stock availability, carrier delays, holidays and customs can affect timing.

Our fulfillment partners may dispatch orders from overseas, including China. A local delivery carrier does not mean the item originated in a US warehouse. If you need an item for a particular travel date, contact us before ordering.

Tracking your order

We email tracking information when your order is dispatched. Tracking updates can take time to appear after a label is created. If your order contains items that require separate parcels, we will provide the available tracking information for each shipment.

Delays and delivery problems

If we cannot ship within the time stated for your order, we will contact you with a revised shipping date and the option to accept the delay or cancel for a refund for the unshipped merchandise. If we cannot fulfill the order, we will cancel it and issue a refund.

If a parcel is delayed, appears lost or is marked delivered but cannot be found, email support@falisteena.com with your order number. We will investigate with the fulfillment partner or carrier and work with you on an appropriate resolution. Keep any damaged packaging until the issue is resolved.

Addresses and order changes

Check your shipping address carefully before placing an order. Contact us immediately if it needs correcting. Changes may not be possible once processing or dispatch has begun. Any proposed charge for reshipping due to an incorrect address will be explained before you agree to it.

For returns, please follow our returns and refunds policy and contact us before sending an item back.