Refund policy

Last updated: November 12, 2026

30-day return requests

You can request a change-of-mind return within 30 days after delivery. To qualify, the item must be unused, clean, undamaged and returned with its original packaging and any included accessories. Please keep your order confirmation or other proof of purchase.

To start a return, email support@falisteena.com with your order number and the reason for your request. We will provide instructions and the correct return address. Please contact us before sending an item back; the address on the shipping label may not be a returns address.

Return shipping and fees

For a change-of-mind return, you pay the return shipping cost. We do not charge a restocking fee for an eligible return. We recommend using a tracked service and retaining proof of postage. Any original paid delivery charge is nonrefundable for a change-of-mind return, except where the law requires otherwise.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or different from what you ordered, contact us as soon as possible with your order number, a description and, where practical, photos of the issue and packaging. We will investigate and arrange an appropriate replacement or refund. We cover necessary return postage for a confirmed damaged, defective or incorrect item. The unused-item condition for change-of-mind returns does not remove your rights concerning faulty goods.

Refunds

We will notify you after receiving and inspecting an authorized return. Approved refunds are issued to the original payment method within 10 business days of approval. Your bank or payment provider may require additional time to post the refund. If more than 15 business days have passed since approval, please contact us.

Exchanges and cancellations

For a different color or item, contact us to discuss an exchange or return the eligible item and place a new order. Exchanges depend on availability.

To request an order change or cancellation, email us promptly. We will try to help before dispatch. Once an order is being processed or has shipped, we may need to handle it through the return process. If we cannot ship within the stated time, we will offer a revised shipping date or cancellation and a refund for the unshipped items.

Your consumer rights

This policy does not limit any mandatory rights you have under applicable consumer protection laws. Questions can be sent to support@falisteena.com.